FAQ
Q: Are you based in the US?
A: Yes! We're a small, woman-owned business started by two pickleball enthusiasts in St. Charles, Missouri. We're active in our local pickleball community and love creating gear for players like us.
Whenever possible, we source from US-based partners, but occasionally we go international to bring you the best mix of quality and value.
Q: How long will it take for my order to arrive?
A: We know—you want your pickleball gear ASAP. Most of our items are made to order, which means a little extra time, but a lot less waste and a product made just for you.
Orders typically arrive within 7–10 business days. If you're shopping for a holiday, tournament, or special occasion, we recommend ordering at least 2 weeks in advance just to be safe.
Q: What is your return, exchange, and refund policy?
A: We want you to love what you ordered—on and off the court.
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Defective or incorrect items:
If something arrives damaged, misprinted, or not what you ordered, email us at support@mypicklecrew.com within 30 days with a photo. We’ll make it right with a replacement or full refund. -
Exchanges (including size exchanges):
We do offer exchanges for incorrect sizing. If your item doesn’t fit quite right, reach out to us and we’ll help you get the correct size. We always recommend reviewing the size guide on each product page to help you find the best fit the first time. -
Returns for refund:
Because each item is printed to order, we do not accept returns for refund due to change of mind or color preference.
Q: How much does shipping cost? Do you ship internationally?
A:
- $5.95 flat-rate shipping on orders under $50
- Free shipping on orders over $50
- We currently do not ship internationally
- Expedited shipping is not available at this time
Q: How can I contact you?
A: We’re always happy to help! Reach out anytime at support@mypicklecrew.com and we’ll get back to you within 1–2 business days.